Shipping Information
1. Processing Time
Orders are typically prepared and dispatched from Belgium within 3 working days after payment has been received. During peak periods, public holidays or exceptional circumstances, processing may take slightly longer. Any substantially longer processing time will be communicated to the customer.
2. Shipping Fees
Shipping fees are calculated based on destination, parcel weight and, where applicable, parcel dimensions. The applicable shipping cost is displayed at checkout before the order is confirmed.
3. Delivery Within EU
Estimated delivery within the European Union is generally 2–5 business days after dispatch, depending on destination and carrier operations. Delivery times are estimates and may vary due to circumstances outside our direct control.
4. Shipping Outside the EU
Orders shipped to destinations outside the European Union, including Switzerland and Norway may be subject to import duties, VAT, customs clearance charges or other local fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. CollectoBoxEU.com has no control over such charges and cannot predict their exact amount.
Customers are responsible for complying with any local import requirements applicable in the destination country.
5. Shipping Zones
Standard shipping is available to selected European destinations. Available delivery options and applicable rates are shown at checkout.
For destinations not available during checkout, please contact info@collectorboxeu.com before placing your order so we can confirm availability and shipping conditions.
6. Order Tracking
Following dispatch, you will receive an email containing tracking details. This allows you to monitor the journey of your shipment directly online. Tracking becomes active once the carrier has scanned the parcel into its network.
7. Our Packaging
Our products are carefully packed using protective materials selected to minimise the risk of damage during transport.
8. Address Information
Customers are responsible for providing complete and accurate delivery details. If a shipment cannot be delivered due to an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel within the carrier’s stated period, reasonable additional shipping or return costs may be charged where permitted by applicable law.
9. Delivery Delays
While we work with established delivery partners and aim to meet the indicated delivery times, delays may occasionally occur due to circumstances such as severe weather, customs procedures, strikes, transport disruptions or unusually high parcel volumes.
If you experience a significant delay, please contact us at info@collectorboxeu.com so we can investigate the shipment with the carrier.
10. Damaged Shipments
Please inspect your order upon delivery. If your parcel or product arrives damaged, we kindly ask you to notify us as soon as possible, preferably within 48 hours, and provide clear photographs of the outer packaging, shipping label and damaged product. This allows us to investigate the matter promptly with the carrier.
This notification request does not limit or affect any statutory consumer rights.
11. Failed or Unclaimed Deliveries
If a parcel is returned to CollectoBoxEU.com because delivery was refused, the parcel was not collected in time, or incorrect delivery information was provided, we may charge the reasonable costs of return and reshipment where permitted by applicable law.
12. Partial Shipments
Where operationally necessary, an order may be shipped in more than one parcel. Customers will not be charged additional shipping costs solely because CollectoBoxEU.com chooses to split an order.