Cookie Policy
1. Identity
Data controller: Fossils NH, Sint-Sebastiaanlaan 7, 8600 Diksmuide, Belgium, enterprise 0683.424.188, VAT BE 0683.424.188
2. Data categories collected
Personal information is only handled as required to offer services.
a) Online Shop Orders
When purchasing from CollectoBoxEU.com, we collect details such as:
- Full name, billing and delivery addresses
- Email and optional contact number
- Items ordered, amounts, and prices
- Payment data via our secure provider
Intent: To fulfill orders, manage customer support, handle administrative tasks, and meet our legal record-keeping requirements.
b) Contact Forms and Email
When reaching out to CollectoBoxEU.com, we collect:
- Name, email, message body, and attachments
Intent: To respond to your questions and provide necessary follow-up assistance.
c) Marketing and Newsletters
Upon subscription to CollectoBoxEU.com, we collect:
- Email address and name (if shared)
Intent: To deliver updates and marketing news.
You may opt-out at any moment using the unsubscribe link found at the bottom of our emails.
d) Usage Analytics (Wix)
We utilize Wix Analytics to understand CollectoBoxEU.com site usage like page views and technical info.
Intent: To optimize performance and user experience.
Note: Analytics cookies are only active if you grant permission via our cookie banner (opt-in).
3. Cookie Practices
CollectoBoxEU.com utilizes:
- Essential cookies (always on) for site security and core features.
- Analytics cookies (consent-based) for Wix performance stats.
- Marketing cookies: none currently in use for retargeting.
You can adjust your preferences at any time by accessing the cookie settings button on our website.
4. Data Distribution
Information is strictly shared with vendors essential to CollectoBoxEU.com operations:
- Payment processors (for sales and returns)
- Shipping carriers (for logistics)
- Wix (for hosting, site tools, and email features)
These entities act as processors or controllers under their own policies. We do not sell or share data for third-party advertising while remarketing is inactive.
5. Storage Durations
We retain data only for as long as needed:
- Sales and tax records: kept per legal accounting requirements.
- Support inquiries: held long enough to resolve the issue and oversee follow-ups.
- Newsletter lists: kept until you choose to unsubscribe.
- Analytics logs: stored according to Wix cycles or until the analysis phase is complete.
6. User Rights
You maintain the right to:
- Review your personal data
- Correct inaccuracies
- Request data deletion
- Limit or object to processing
- Retract consent (for tracking or mail)
- Move your data to another service
To exercise these protections, please send your request directly to info@collectorboxeu.com.
7. Security
CollectoBoxEU.com employs robust technical protocols to protect your info, leveraging Wix platform security standards and restricted access policies.
8. Inquiries
If you are concerned about our data practices at CollectoBoxEU.com, please contact info@collectorboxeu.com. You also hold the legal right to file a formal grievance with your local data protection authority.
Last updated: June 15, 2026